Terms of Service

Version 1.0, Effective date: June 21, 2026  |  Governing law: State of Ohio, United States

These Terms of Service ("Terms") govern your use of the OffTorque platform operated by OffTorque LLC ("OffTorque," "we," "us"). By creating an account or using the platform, you agree to these Terms.

1. Eligibility

You must be at least 18 years old to use OffTorque. By creating an account you confirm that you meet this requirement and that all information you provide is accurate and complete.

2. Account Types

Customers may submit service requests, receive quotes from service professionals, and make payments through the platform.

Service professionals must be approved by OffTorque before accessing the platform. Approval is at our sole discretion. Service professionals are independent contractors, not employees, agents, or partners of OffTorque. OffTorque does not control how service professionals perform their work, set their schedules, or dictate their tools or methods.

3. Platform Role

OffTorque is a technology platform that connects customers with independent service professionals across 40+ trades. We do not perform any services, employ service professionals, or guarantee the quality of any work performed. All service agreements are made directly between the customer and the service professional. OffTorque is not a party to those agreements.

4. Service Professional Verification

Before being approved to accept jobs, service professionals are required to complete identity verification through Stripe and a background check completed in person at their local BCI/FBI office, confirmed by an OffTorque administrator. Verification approval does not constitute an endorsement of any service professional's skills, workmanship, or professionalism. OffTorque makes no representations or warranties regarding the suitability of any service professional for a particular job.

5. Payments

Payments are processed through Stripe, a third-party payment processor. By making a payment, you also agree to Stripe's Terms of Service. OffTorque charges a platform fee on transactions. All applicable fees are disclosed before payment is completed. Payments are final once processed.

6. Refunds and Disputes

OffTorque provides access to a service, not a product. Platform and subscription fees are final and non-refundable, except in the limited cases set out in our Refund Policy or where a refund is required by applicable law. Charges for a service professional's labor and parts are an agreement between the customer and the service professional; OffTorque is not a party to that agreement. For billing questions or unresolved disputes, contact support@offtorque.com.

7. Prohibited Conduct

You agree not to:

8. Intellectual Property

All content on OffTorque, including the OffTorque name, logo, brand, design, and software, is owned by OffTorque LLC and protected by applicable copyright, trademark, and intellectual property laws. You may not copy, reproduce, modify, or distribute any part of the platform without our prior written permission.

9. Reviews and User Content

By submitting a review, message, or other content through the platform, you grant OffTorque a non-exclusive, royalty-free license to use, display, and moderate that content in connection with operating the platform. You are responsible for ensuring that any content you submit is accurate, lawful, and does not infringe the rights of others.

10. Disclaimer of Warranties

OffTorque is provided "as is" and "as available" without warranties of any kind, express or implied. We do not warrant that the platform will be uninterrupted, error-free, secure, or that any service professional will be available or qualified for your specific service need. Your use of the platform is at your own risk.

11. Limitation of Liability

To the fullest extent permitted by applicable law, OffTorque LLC, its officers, directors, employees, and contractors shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the platform or services obtained through it, including any damages resulting from services performed by service professionals found through OffTorque. Our total aggregate liability to you shall not exceed the amount you paid to OffTorque in the 30 days prior to the claim.

12. Indemnification

You agree to indemnify and hold harmless OffTorque LLC, its officers, directors, and employees from any claims, losses, liabilities, damages, or expenses (including reasonable attorney's fees) arising from your use of the platform, your violation of these Terms, or your violation of any third-party rights.

13. Account Termination

We reserve the right to suspend or terminate any account at our sole discretion, with or without notice, for violations of these Terms or conduct we determine to be harmful to the platform or its users. You may request deletion of your account at any time by contacting support@offtorque.com.

14. Governing Law and Dispute Resolution

These Terms are governed by the laws of the State of Ohio, United States, without regard to conflict-of-law principles. Any dispute arising out of or relating to these Terms or your use of the platform shall be resolved through binding arbitration in Ohio under the rules of the American Arbitration Association, except where prohibited by law. You waive any right to a jury trial or class action proceeding.

15. Changes to These Terms

We may update these Terms at any time. We will notify registered users by email or by posting a notice on the platform at least 14 days before material changes take effect. Continued use of OffTorque after changes take effect constitutes your acceptance of the revised Terms.

16. Contact

For questions about these Terms:
support@offtorque.com
OffTorque LLC, Ohio, United States