Refund Policy

Version 1.0, Effective date: June 21, 2026 | Governing law: State of Ohio, United States

This Refund Policy explains how refunds work on the OffTorque platform, operated by OffTorque LLC ("OffTorque," "we," "us"). By making a payment through OffTorque, you agree to this policy.

OffTorque sells access to a service, not a product. All amounts paid are final and non-refundable, except in the limited cases described in Section 4 below or where a refund is required by applicable law.

1. What You Are Paying For

A payment made through OffTorque may include:

Platform / service fee, OffTorque's fee for facilitating the connection, quote, secure payment, and job record. This is a fee for a service rendered immediately, and is non-refundable.
Service professional labor and parts, amounts charged by the independent service professional for the work performed and any parts or materials. This is an agreement between the customer and the service professional; OffTorque is not a party to it (see Terms of Service, Section 3).
OffTorque Plus subscription, recurring access to member features. Non-refundable for the current billing period; you can cancel anytime to stop future charges.

2. Why There Are No Standard Refunds

A service, not a product. There is nothing to return, the platform service is used at the point of purchase.
Work is arranged directly with an independent contractor. Disputes about the quality, completeness, or price of the work performed are between the customer and the service professional. OffTorque does not employ service professionals and does not guarantee their work.
Fees are disclosed before payment. All applicable fees are shown before a payment is completed. Completing payment confirms your acceptance of this policy.

3. Subscriptions (OffTorque Plus)

OffTorque Plus is billed in advance on a recurring basis at the disclosed price. You may cancel at any time; cancellation stops future renewals. Fees already charged for the current period are non-refundable, and access continues through the end of the paid period.

4. Limited Exceptions

At our sole discretion, we may issue a full or partial refund of the platform fee only in these cases:

Duplicate charge, you were charged more than once for the same transaction due to a technical error.
Platform error, a demonstrable billing or system error on OffTorque's side caused an incorrect charge.
Payment for a job that never began, no service professional was ever assigned, or the job was cancelled before any work or scheduling occurred.
Where required by law, where a non-refundable term is unenforceable under applicable consumer-protection law, we will comply with that law.

Refunds for service professional labor, parts, or materials are handled directly between the customer and the service professional. Any discretionary refund is issued to the original payment method via Stripe and may take 5–10 business days to appear. Approving one refund does not obligate us to approve any other.

5. Chargebacks and Payment Disputes

If you believe a charge is unauthorized or erroneous, please contact support@offtorque.com first, most issues are resolved faster this way than through a bank dispute. Filing a chargeback for a service that was in fact provided may result in account suspension. We retain transaction records (amount, date, and Stripe reference, never full card details) as required for financial and tax compliance and to respond to disputes.

6. Changes to This Policy

We may update this Refund Policy from time to time. We will notify registered users by email or by posting a notice on the platform when material changes are made. Continued use of OffTorque after changes take effect constitutes acceptance.

7. Contact

Questions about this policy:
support@offtorque.com
OffTorque LLC, Ohio, United States