Thank you for testing OffTorque! This guide walks you through booking a mobile service pro from start to finish. OffTorque covers 40 trade categories (auto repair, plumbing, HVAC, electrical, lawn care, hair braiding, pet care, and more), so the exact details you enter will depend on the service you pick. Please follow each step and note anything that doesn't work or feels confusing, your feedback helps us improve before launch.
⚠ TESTING ONLY: Use Fake Information
Do not use your real personal information during this test. Use the sample data below for every field:
Field Use This Instead
Full Name Test Customer / any made-up name
Email Address testcustomer@mailinator.com (or any test email)
Phone Number 555-000-1234 (fake number)
Address / Location 123 Test Street, Columbus, OH 43215
Service Details (varies by trade) Anything made up that fits the service. For auto repair: 2020 Toyota Camry. For HVAC: any brand and model. For lawn care or cleaning: any yard or home size.
Issue / Request Description "Car won't start", "Kitchen sink is leaking", or "Need the front lawn mowed"
Payment Card Card# 4242 4242 4242 4242 · Exp: 12/28 · CVC: 123

Step-by-Step: How to Book a Service Pro

1
Visit the Website
  • Open your browser and go to www.offtorque.com
  • You will see the OffTorque home page, with photo cards for each service category we cover
2
Create Your Account
  • Click the orange "Book a Service" button
  • Select "Customer" on the next screen (the other option is "Pro", for people offering services)
  • Choose "Sign Up" at the bottom
  • Enter your full name, email address, phone number, and a password (at least 8 characters)
  • Check the consent box and click "Create Account"

Already have an account? Click "Sign In" instead.

3
Submit a Service Request
  • Once signed in, you land on the "Request" tab
  • Pick your Service Type first (auto repair, plumbing, HVAC, lawn care, and so on). The form then asks for the details that trade actually needs
  • Fill in those trade-specific details (for auto repair that is vehicle year, make, and model; for HVAC it is system type, brand, and model; for lawn care it is the type of service and yard size)
  • Describe what you need in your own words (e.g. "Car won't start", "Water heater is leaking", "Need a deep clean before guests arrive")
  • Enter the location where the pro should come (home, work, or wherever the job is)
  • Check the emergency box if it is an urgent situation, urgent requests are shown first to available pros
  • Click "Submit Request"
4
Wait for a Pro to Accept
  • Your request is now visible to available pros in your area who work in that trade
  • You will see the status change to "Accepted" when a pro takes the job
  • The pro's name and profile will appear on your dashboard

You may receive an email or in-app notification when your job is accepted.

5
Chat with Your Pro
  • Go to the "My Requests" tab and open Messages on your request
  • Confirm your exact address, arrival time, and any other details
  • Ask questions about the work if needed
6
Watch the Job Status Update
  • This is a test, no pro will physically come to your location
  • The pro tester will update the job status inside the app (Accepted → En Route → In Progress → Completed)
  • Watch your dashboard to see the status change in real time
7
Pay for the Service
  • When the job is done, the pro will send you a payment link
  • Click the link and enter your card details to pay securely
  • A receipt will be emailed to you automatically

Payment is handled securely by Stripe. OffTorque never stores your card information.

8
Leave a Review
  • After payment, you will be prompted to rate your experience
  • Leave an honest review, it helps other customers and rewards great pros

Tester Feedback: Please Fill Out

Write down anything you noticed during testing. Every detail helps.

When done, email your completed feedback to: support@offtorque.com. You can also submit feedback right from the app any time using the Send Feedback icon in the header.